Privacy Policy

TM Recovery ("we", "us", "our") is a vehicle recovery and car buying service operating from Sutton St, Birmingham, UK. We operate via the website https://tmrecovery.co.uk and can be contacted at tm_recovery1@outlook.com. We act as the data controller for personal information collected through this website and our services.

When you use our website or contact us for services, we may collect the following personal information: • Full name • Email address • Phone number • Vehicle registration number • Vehicle mileage • VIN / chassis number (optional) • Photos of your vehicle • Your address or general location • IP address and browser/device information (via cookies and analytics tools) We collect this information when you submit a vehicle valuation request, book a vehicle inspection, upload photos, or contact us by phone, email, or WhatsApp.

We use your personal data to: • Process your vehicle valuation request and send you a competitive offer via email • Arrange vehicle inspections and collection • Respond to enquiries made by phone, email, or WhatsApp • Verify vehicle details using DVLA records (registration number lookup) • Send you relevant updates about your submission or our services • Send marketing or promotional messages (only where you have consented) • Improve our website and services using analytics data • Comply with legal obligations

We process your personal data under the following lawful bases under UK GDPR: • Contract performance – to fulfil a vehicle valuation, inspection, or recovery service you have requested • Legitimate interests – to respond to enquiries, improve our services, and prevent fraud • Consent – for marketing communications and non-essential cookies • Legal obligation – where required by law

We use the Driver and Vehicle Licensing Agency (DVLA) vehicle enquiry service to look up vehicle details based on the registration number you provide. This is used solely to verify vehicle information as part of our valuation and recovery process. We do not share your personal data with DVLA; we only query publicly available vehicle records.

We use the following third-party services which may process your data: • Google Analytics – website traffic and behaviour analysis (anonymised where possible) • Meta (Facebook) Pixel – advertising and remarketing We do not sell your personal data. We may share data with third parties only where necessary to deliver a service, comply with legal obligations, or where you have given explicit consent.

Our website uses cookies and similar tracking technologies. These may include: • Essential cookies – required for the website to function • Analytics cookies – Google Analytics, to understand how visitors use the site • Marketing cookies – Meta Pixel, to measure and optimise advertising You can manage or withdraw your cookie consent at any time through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies.

With your consent, we may contact you by email, SMS, or WhatsApp with relevant offers, promotions, or service updates. You can opt out of marketing communications at any time by: • Replying "STOP" to any SMS or WhatsApp message • Emailing us at tm_recovery1@outlook.com with the subject "Unsubscribe" Opting out of marketing will not affect service-related communications.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically: • Valuation and enquiry data: up to 2 years • Transaction records (where a sale or service was completed): up to 7 years (for tax/legal purposes) • Marketing consent records: until you withdraw consent After the retention period, your data is securely deleted or anonymised.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your data ("right to be forgotten") • Restrict or object to how we process your data • Data portability (receive your data in a structured format) • Withdraw consent at any time, where processing is based on consent To exercise any of these rights, contact us at tm_recovery1@outlook.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses standard web security measures. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us immediately at tm_recovery1@outlook.com so we can delete it.

We may update this Privacy Policy from time to time. The latest version will always be available at https://tmrecovery.co.uk/privacy-policy. We encourage you to review it periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: TM Recovery Aston St, Birmingham, UK Email: tm_recovery1@outlook.com Website: https://tmrecovery.co.uk